warranty terms

warranty terms

All kivikis products are backed by the added security of our warranty. We warrant that your kivikis product will be free of defects in material or workmanship under normal use and cared for according to the instructions during your kivikis product's warranty period. Minor imperfections and slight color variations are normal. This warranty excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.

A copy of your dated proof of purchase may be required prior to any claims under our warranty. This warranty is applicable to private residential customers only. It does not apply to retailers and commercial establishments. Specially discounted and/or discontinued merchandise may not be covered by our warranty.

Cat house washed using washing machine can lose shape.

what's not covered
Dents and scratches that occur over time. Normal wear and tear.
Intentional damage. 
Product is lost or stolen. 
Unit is modified. 
External sources such as weather. 
Warranty excludes all incidental or consequential damages that result from user mishandling or use of a kivikis product other than its intended. 
Not satisfied with the product.

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